Advanced Publishing Technology
Burbank, California
Aug. 1997 to Nov. 1997
Software Publisher
Technical Support Manager

Duties include supervising, hiring and training of technical support staff; developing standard procedures and techniques for troubleshooting and solving customer problems with ACT Editorial, Advertising, Pagination and Accounting for Newspapers and Magazines and system hardware; managing in-house network, including Novell NetWare 3.x/4.x, Windows NT Server 4.0, and remote-access; developed and maintained corporate web-based data using HTML forms; supervised installation of new TelRad phone switch and voicemail system.