Iíve been a loyal customer of US Airways for several years, always preferring to fly USAir, and trying to maximize my Dividend Miles accumulation, including by obtaining both the Bank of America Dividend Miles Debit card and the US Airways Dividend Miles MasterCard. I am extremely dissatisfied with the customer service I have received from Juniper, and this reflects on you and your airline for choosing them as your credit card partner.
I recently had enough of the foreign call center customer service, the lack of response to my credit increase requests, and most of all, the high fees for so little benefit. I cancelled my MasterCard account. Trouble is, the lack of customer service continues. Shortly before my cancellation, my annual fee was charged to my account. The annual fee pushed me above my credit limit by $6 or so. This triggered the addition of a $39.95 over limit fee. When I called to cancel the account, Juniper rescinded the $79.00 annual fee, but insisted I still owed the over limit fee. And that is where the account sits today. I have paid off the remaining balance on this account except for the over limit fee, and now a $2.00 minimum service charge on top of it. I refuse to pay this.
I expect some satisfaction as a customer not only of Juniper for the last few years, but especially of US Airways. As I said, this lack of customer service reflects on US Airways, not only Juniper Bank. Unless and until I get the satisfaction and consideration I feel I deserve, I will follow through this dispute with the FTC and the Arizona State Attorney Generalís Office. I will additionally use my position within the internet community to publicize this treatment as far and as wide as I possibly can.
ABOUT THIS SITE: This website is all about "Me". You can read my bio, look at some pictures, see where I've lived and worked, find out what kind of movies and music I like, read some of my rants, and generally come to confirm all of the things you've suspected of me. I may also leave some journal entries from time to time. If there is anything else you'd like to see here, drop me an email at . You may also be interested in the Statement of Audience. Or Not.Updated 01/06/2010